FREQUENTLY ASKED QUESTIONS

Find the answers to many common questions here. If you can't find the answer to your question you can email your question to C4@Claudiaalan.com or contact us here.

ORDERS

I need glasses, what is the process?

Look at your existing frames for a size reference and then look at the frames we have online for something comparable. It doesn’t have to be an exact match but will give you an idea for size comparison. All measurements are in mm and the first dimension ie50 is the width of one lens, the second number is the bridge or area over the nose. The last number is the temple size or length of one arm that goes over your ear. More information can be foundon sizing here.

C4 optical frames can be purchased as ready to wear reading glasses and come standard in powers of 1.50, 2.00 and 2.50 or with a clear (Plano) lens to wear as a fashion accessory. We offer custom single vision reading glass powers as per below. We do not handle any other prescription lenses but you can have your optician make and insert your lenses.

Custom diopters are available in powers between 0.50 and 3.75. To order a custom power, please select 'Custom' as the Diopter and indicate the power you would like in the text field below. These lenses are made to order by Essilorand will incur an additional charge of $20 and approximately 5-7 additional business days before shipping.

All frames include free shipping and any styles ordered that don’t work for you we will take back for a refund, so it is pretty risk free.

When will my order be shipped?

We ship orders Tuesday and Thursday via Canada Post. If your order misses the cut-off it will be shipped on the next ‘shipping’ day. Customers in the US will receive their orders via United States Postal Service.

How long does it take for my product to arrive?

We ship Canada Post expedited and delivery times are normally within 3-4 business days within Canada and 5-6 business days to the USA.Tracking numbers will be emailed to the email address provided with your order. For shipments to the USA, you will find more detailed information on your package once it crosses the border on the USPS site than you will find on the Canada Post site.

The glasses don’t work for me, how do I return or exchange them?

You can return any frames that do not work for you as long as they have not been used and are in the same condition that you received them in. Once we receive them back we will process a refund based on your payment method.

Return postage is the responsibility of the customer. For returns from the USA, please send via USPS and clearly indicate on the customs form that the product is being returned (or for exchange) to avoid duty and brokerage charges on our end.

If you wish to exchange the frames for another style, just let us know and we will send you the exchanged pair as soon as we get back the first ones. We will let you know if there is any balance owing or due.

Please send returns and exchanges to the mailing address found here.

Products

Will you fill my prescription in my selected frame if I send it to you?

We offer custom single vision reading glass powers as per below. We do not handle any other prescription lenses but you can have your optician make and insert your lenses.

Custom diopters are available in powers between 0.50 and 3.75. To order a custom power, please select 'Custom' as the Diopter and indicate the power you would like in the text field below. These lenses are made to order by Essilorand will incur an additional charge of $20 and approximately 5-7 additional business days before shipping.

We will provide a receipt that you can use to make a claim with your health insurance if you have coverage.

Do the frames come with information on how my lenses need to be ordered to fit my frame?

If you will be having your prescription filled by your optician, they will be able to cut and insert your lenses into our frames without any specific information.

What reading glass powers do you sell?

C4 optical frames can be purchased as ready to wear reading glasses and come standard in powers of 1.50, 2.00 and 2.50 or with a clear (Plano) lens to wear as a fashion accessory. We offer custom single vision reading glass powers as per below. We do not handle any other prescription lenses but you can have your optician make and insert your lenses.

Custom diopters are available in powers between 0.50 and 3.75. To order a custom power, please select 'Custom' as the Diopter and indicate the power you would like in the text field below. These lenses are made to order by Essilorand will incur an additional charge of $20 and approximately 5-7 additional business days before shipping.

Can I have my prescription put into reading glasses or sunglasses?

All of our frames are of optical quality and can accept prescription lenses.

Will progressiveor multi-focal lenses fit in the frame I choose?

The vertical height or B-Size of the lens is important in determining whether or not multi-focal or progressive lenses can be used in the frame. Any frame with a B dimension of 30mm or more should be fine for a progressive. All of our frames are suitable.

Where can I find my frame's measurements?

On each product page, the frame measurements are listed as three numbers. The first number refers to the width of one lens in millimeters, the second number to the width of the bridge, and the third to the length of one of the temple arms.

You can find more information about sizing and fit here

Currently our optical reading glasses and some sunglasses are sold at Nordstrom stores in Vancouver and Toronto.

They can also be found at Pizazz Gifts in North Vancouver.

Please be assured that any frames that you purchase from us online that do not work for you, we will accept back for a full refund.

Warranty

What happens if something breaks?

We guarantee our merchandise to be free of manufacturing defects and accept any defective item for refund or exchange within 1 year of purchase.

Payments

Can I pay with Diners club, debit card, cheque etc…?

We accept Visa, Master Card and American Express (Cale, please list whatever payment forms are accepted by Shopify) as well as any payment using Paypal. Visa Debit cards are also accepted. We can accept a money order or check as well. In this case you must contact us and let us know what you would like to order. We will put it aside until we receive and deposit the check. At that time we will send you the product.

We can also accept Interac email deposits if you contact us to arrange it.

Do you direct bill to insurance companies?

We do not deal with insurance providers directly. However we do provide a receipt for your use when applying for reimbursement.

Why are taxes charged / not charged?

We charge taxes based on the delivery address. In Canada GST, PST or HST will be charged on taxable items depending on where the product is shipped to.